Frequently Asked Questions (FAQs)
- How do I know my order went through?
You will receive an email confirmation upon successful payment completion.
- Can I cancel or amend my order after confirmation?
You may cancel the order prior to payment being made. You may amend the order prior to shipment by contacting us. No amendments can be made post shipment.
- What is the minimum order?
No minimum order.
Shipping and Delivery:
- How long will it take to receive my order?
Between 2-5 business days. Same day delivery can be arranged but contact us first on FB or Instagram before placing order. We usually are able to arrange same day deliveries upon request for orders placed before 2pm.
Deliveries are still subject to T&C of our delivery partners.
- What are your delivery charges?
Flat rate of RM20 and free delivery for orders RM500 and above. Delivery are within Klang Valley only.
Delivery to other locations, contact us first on FB or Instagram before placing order.
- What if I’m not available to receive my package upon delivery?
The delivery partner will contact you upon arrival and if you are not available, you can assign someone to collect on your behalf.
If the package cannot be collected by anyone, it’ll be returned to us and we will contact you for second delivery attempt. Second delivery attempt will be at a rate of RM30.
Note: that we are not responsible for lost delivery packages.
- Can I self-collect my order?
No, we don’t offer this option yet. Nevertheless, please join our community for possible support from other members.
- I haven’t receive my order yet.
If you haven’t receive your packages, please contact us at firstname.lastname@example.org
- What are your payment methods?
We accept FPX and Credit Card payments only.
- Do you offer Cash on Delivery option?
No, we do not provide COD option. All payments are to be made via our payment gateway only.
Refund & Exchange:
- Can I return the item purchased?
Please refer to our return policy.
- I received the wrong product
Contact us at email@example.com with your order details. Please ensure products are kept safe in good condition, unused and unopened. We reserve our rights to decline acceptance at our sole prerogative.
- Can I get refund or exchange for broken/damaged items?
Contact us at firstname.lastname@example.org within 24hours with picture of the items, order number and proof of purchase if the item is damaged. Ensure item is in same condition that you receive, unopened and in its original packaging.
We’ll assess the product for refund or exchange eligibility and notify you.
- Are your products genuine?
All our products are 100% genuine and duty paid sourced from authorized distributors. We don’t store products and deliveries are made directly from our authorized distributors warehouse.
- I’m looking for an item but it’s not available on your website.
Please contact us at email@example.com and we’ll reach out to you to assist.